FAQ
Q. What’s an ID ?
An ID is what you need to have in hand when you come to Jupiter. It does not matter if you are 6, 16, 26, or 46 – we reserve the right to refuse admission if you do not bring a ID. Needless to say this ID must be your unaltered State Issued ID or Passport and it must be in-date. Really – we don’t kid around with this.
Q.What are your age requirements?
In accordance with Alabama State Law, we can only allow ages 19+. There are no exceptions to this law.
Q. What time do doors open?
For the most part we open at 9:30 pm. If there is a national touring act performing, we may open earlier. Please check the event details on this site’s homepage or call the bar at 205-248-6611.
Q. Do you serve drinks?
Yes, we have two full-service bars. Provided that you are 21 years of age you may purchase drinks until last call at 1:45 AM, Monday –Thursday and Saturday or 2:45 on Friday. The security people will let you know when you’re getting close, trust us.
Q. Can my cover band play here?
Possibly, see our booking section about how to book a date. Please note that you will play the Side Stage first…you’ve gotta crawl before you can walk.
Q. I’m short on cash.
You need cash to pay for your admission but our bar takes Visa, Mastercard, American Express, and Discover. There is an ATM next to our building, but it might not always be in service.
Q. Is the club available for private parties?
It is. We can help you plan all aspects of your event including entertainment purchasing, drink specials, and production. We have been host to many greek functions and have references available on request. However, there are some stipulations to having a private party; 1) We are 19+ only, 2) A list of all attendees must be provided 7 days in advance, 3) You can not charge admission, you said “private” party, right?
Q. How do I play at Jupiter?
Please see our booking section.
Q. When is your box office open?
Our box office hours are Monday-Saturday from 9 pm until close. On day of show our box office opens at 5 PM. Yes, you can come pick up your will call tickets at this time. Please bring the confirmation page and the credit card that purchased the tickets. You will not be able to get a wristband at this time, only your tickets.
Q. Why do you charge a $1 service fee at your box office?
Most (if not all) of the ticket money goes to the bands, which have high overhead/travel costs of their own. The service fee covers part of the overhead costs involved in staffing and running a box office six afternoons a week and every show night, and is intended to help cover the costs of labor, ticket stock, ticketing software fees, credit card fees, phone charges, box office equipment, etc. We make every effort to keep this service charge as low as possible.
Q. Someone else is buying me tickets on-line, how can I pick them up at Will-Call?
If you are picking up someone else’s tickets, this is what you will need in order to pick them up:
-A photocopy of the original purchaser’s picture ID
-The credit card used to purchase the tickets
-The purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”
Q. Do you have an ATM?
The Jupiter does have an ATM next to our building.
Q. Can you hold me a ticket?
Our ticketing system is set up to allow advance purchase of tickets at our box office. You may purchase tickets on-line or by phone with an additional surcharge. We are unable to “hold” tickets unless you purchase them first and leave them at will-call.
Q. When will the show end?
Ah, if only we had a crystal showtime ball. The end of a set is at the discretion of the performing act (although we contract them for a minimum set length – anywhere from 45 minutes to 90 minutes, depending on the act). This is a question we usually cannot answer.
Q. Where is your parking lot?
We do not have our own public parking lot. We do have a private lot for our staff and band parking. This is NOT available to Jupiter's customers because it is not large enough to accommodate everyone. Please DO NOT park in our private lot. However, like other strip businesses, we rely on street parking (free after 5 PM!) and paid parking lots. DO NOT park in other neighbors’ spaces that are marked as tow-away zones. You WILL be towed.
Q. Is there dancing? What kind?
Dancing is a big part of the live music experience, so dancing styles are as varied as the music played at the club.
Q. The show is sold out, will you be releasing any tickets?
No. Some places do this, we don’t.
Q. Do you have a coat check?
No. Please do not ask the door staff or bartenders. They are here to serve you, but not keep up with your belongings.
Q. Is there food?
No. For special events we can provide catering. On some days we do free cookouts, crawfish boils, etc.
Q. I’m supposed to be on the guestlist…
If you are supposed to be on a guestlist, be sure you know the name of the person who has put you on the list. It is also a good idea to confirm with that person that you are on the list 24 hours before the show. Valid ID is always required at Jupiter, and it is essential when you are picking up tickets at Will-Call or from the Guestlist. We are not responsible for mistakes made by band members, radio stations, or other promotional groups, although we will follow up on guestlist questions to the best of our ability. The guestlist is almost always at the box office before doors open.
Q. Where can I get some cigarettes?
We sell them, although our supply does not always meet the demand. Some shows may be non-smoking per artist request. Please check the event details on the homepage of our site for details on each show. There is a convenience store west of The Jupiter on University Boulevard.
Q. Have you seen my husband? He’s 6 foot, gray hair, red shirt…
It is difficult for us to locate people in large crowds. Unless there is a true emergency, we are unable to page customers or make announcements. You may want to prearrange a meeting place with your group (i.e., next to merch booth at 10:15pm) or try setting your cell phone to “vibrate” so that you can be contacted during the show if necessary.
Q. Will you call me a taxi?
Absolutely! Ask anyone in a staff shirt, and we will make it our first priority. Cab service in Tuscaloosa is reliable and steady, but a little slower than in larger cities, so be patient.
Q. Do you have seating areas?
Most shows are standing room only; however, typically, we have 50-70 stools around the perimeter of the room available first come, first served.
Q. Can I go in and out?
Re-enrty is allowed for patrons 21 and older. All of the same rules apply for readmission as for admission, so be prepared to show your ID or have your bag checked. If you plan to leave and return, make sure your wristband is intact and have your ticket stub. We will not admit people with torn wristbands or stamps.
Q. Where is the bathroom?
The 24 new restrooms are past the right bar, down the steps and to your right, up the ramp into adjacent room.
Q. Why do I need ID? I’m not going to drink.
Most shows at Jupiter are 19 and up, so you must have an ID to prove you are at least 19.
Q. Can I look inside?
Yes, during regular business hours. We are happy to show the occasional visitor around the club. During shows, we just can’t accommodate this wish.