FAQ

What's an ID?

An ID is what you need to have in hand when you come to Jupiter. It does not matter if you are 6, 16, 26, or 46 – we reserve the right to refuse admission if you do not bring a ID. Needless to say this ID must be your unaltered State Issued ID or Passport and it must be in-date. Really – we don’t kid around with this.

What are your age requirements?

In accordance with Alabama State Law, we can only allow ages 19+. There are no exceptions to this law.

What time do doors open?

For the most part we open at 9:30 pm. If there is a national touring act performing, we may open earlier. Please check the event details on this site’s homepage or call the bar at 205-248-6611.

Do you serve drinks?

Yes, we have two full-service bars. Provided that you are 21 years of age you may purchase drinks until last call at 1:45 AM, Monday –Thursday and Saturday or 2:45 on Friday. The security people will let you know when you’re getting close, trust us.

Can my cover band play there?

Possibly, see our booking section about how to book a date. Please note that you will play the Side Stage first…you’ve gotta crawl before you can walk.

I'm short on cash

You need cash to pay for your admission but our bar takes Visa, Mastercard, American Express, and Discover. There is an ATM next to our building, but it might not always be in service.

Is the club available for private parties?

It is. We can help you plan all aspects of your event including entertainment purchasing, drink specials, and production. We have been host to many greek functions and have references available on request. However, there are some stipulations to having a private party; 1) We are 19+ only, 2) A list of all attendees must be provided 7 days in advance, 3) You can not charge admission, you said “private” party, right?

How do I play at Jupiter?

Please see our booking section

When is your box office open?

Our box office hours are Monday-Saturday from 6 pm until close. On day of show our box office opens at 5 PM. Yes, you can come pick up your will call tickets at this time. Please bring the confirmation page and the credit card that purchased the tickets. You will not be able to get a wristband at this time, only your tickets.

Why do you charge a $1 service fee at your box office?

Most (if not all) of the ticket money goes to the bands, which have high overhead/travel costs of their own. The service fee covers part of the overhead costs involved in staffing and running a box office six afternoons a week and every show night, and is intended to help cover the costs of labor, ticket stock, ticketing software fees, credit card fees, phone charges, box office equipment, etc. We make every effort to keep this service charge as low as possible.

Someone else is buying me tickets on-line, how can I pick them up at Will-Call?

If you are picking up someone else’s tickets, this is what you will need in order to pick them up:

  • A photocopy of the original purchaser’s picture ID
  • The credit card used to purchase the tickets
  • The purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”

Do you have an ATM?

The Jupiter does have an ATM next to our building.

Can you hold me a ticket?

Our ticketing system is set up to allow advance purchase of tickets at our box office. You may purchase tickets on-line or by phone with an additional surcharge. We are unable to “hold” tickets unless you purchase them first and leave them at will-call.

When will the show end?

Ah, if only we had a crystal showtime ball. The end of a set is at the discretion of the performing act (although we contract them for a minimum set length – anywhere from 45 minutes to 90 minutes, depending on the act). This is a question we usually cannot answer.

Where is your parking lot?

We do not have our own public parking lot. We do have a private lot for our staff and band parking. This is NOT available to Jupiter's customers because it is not large enough to accommodate everyone. Please DO NOT park in our private lot. However, like other strip businesses, we rely on street parking (free after 5 PM!) and paid parking lots. DO NOT park in other neighbors’ spaces that are marked as tow-away zones. You WILL be towed.

Is there dancing?

Dancing is a big part of the live music experience, so dancing styles are as varied as the music played at the club.

The show is sold out. Will you be releasing tickets?

No. Some places do this, we don’t.

Do you have a coat check?

No. Please do not ask the door staff or bartenders. They are here to serve you, but not keep up with your belongings.

Is there food?

No. For special events we can provide catering. On some days we do free cookouts, crawfish boils, etc.

I'm supposed to be on the guestlist...

If you are supposed to be on a guestlist, be sure you know the name of the person who has put you on the list. It is also a good idea to confirm with that person that you are on the list 24 hours before the show. Valid ID is always required at Jupiter, and it is essential when you are picking up tickets at Will-Call or from the Guestlist. We are not responsible for mistakes made by band members, radio stations, or other promotional groups, although we will follow up on guestlist questions to the best of our ability. The guestlist is almost always at the box office before doors open.

Where can I get some cigarettes?

We sell them, although our supply does not always meet the demand. Some shows may be non-smoking per artist request. Please check the event details on the homepage of our site for details on each show. There is a convenience store west of The Jupiter on University Boulevard.

Have you seen my husband? He's 6 foot, gray hair, red shirt...

It is difficult for us to locate people in large crowds. Unless there is a true emergency, we are unable to page customers or make announcements. You may want to prearrange a meeting place with your group (i.e., next to merch booth at 10:15pm) or try setting your cell phone to “vibrate” so that you can be contacted during the show if necessary.

Will you call me a taxi?

Absolutely! Ask anyone in a staff shirt, and we will make it our first priority. Cab service in Tuscaloosa is reliable and steady, but a little slower than in larger cities, so be patient.

Do you have seating areas?

Most shows are standing room only; however, typically, we have 50-70 stools around the perimeter of the room available first come, first served.

Can I go in and out?

Re-enrty is allowed for patrons 21 and older. All of the same rules apply for readmission as for admission, so be prepared to show your ID or have your bag checked. If you plan to leave and return, make sure your wristband is intact and have your ticket stub. We will not admit people with torn wristbands or stamps.

Where is the bathroom?

The 24 new restrooms are past the right bar, down the steps and to your right, up the ramp into adjacent room.

Why do I need ID? I'm not going to drink

Most shows at Jupiter are 19 and up, so you must have an ID to prove you are at least 19.

Can I look inside?

Yes, during regular business hours. We are happy to show the occasional visitor around the club. During shows, we just can’t accommodate this wish.

Is there a dress code?

The Jupiter Bar strives to maintain a clean, fun, and professional concert environment. In order to do so, we ask that you dress in accordance with that of a contemporary live music venue. We do not list specific clothing in order to prevent any accusations of discrimination. If you have to question whether it's allowed to be worn or not, then you probably shouldn't wear it.

Do you offer refunds on tickets?

When buying tickets to any show via Front Gate Tickets you will have the option to purchase a Ticket Protection Plan. If you choose to purchase this optional add on at the time of purchase then you will be able to file a claim for a full refund. Please see below for the full terms of the Ticket Protection Plan:

If you cannot attend an event for any covered reasons, you'll get 100% of the ticket price returned to you.

  • Illness
  • Airline Delays
  • Loss of Employment
  • Traffic Accidents
  • Military Duty
  • Weather Emergencies

Please continue reading the terms and conditions below for full details.This Ticket Protection Policy Agreement (the “Agreement”) governs the terms and conditions of the Enhanced Refund Program (the “Program”) provided by Front Gate Ticketing Solutions, LLC. By electing to participate in the Program and paying the additional per-­‐ticket fee indicated during the ticket purchasing process, Purchaser (as defined in Section 1 below) elects to participate in the Program and affirmatively agrees to the terms and conditions stated in this Agreement.

1. DEFINITIONS

In this Agreement, the terms below are defined as follows:

1.2 “Abandonment” means the inability to complete more than 30% of the Event once commenced.

1.3 “Accident” means a sudden, unexpected and unintended, specific event which occurs at an identifiable time and place after the Ticket was purchased.

1.4 “Active Military Service” means full-­‐time active service in any branch of the United States military services.

1.5 “Appointed Loss Adjuster” means EOS Claims LLP.

1.6 “Bodily Injury” means an identifiable physical injury, including illness resulting from such injury, which is caused by an Accident occurring after the Ticket was purchased.

1.7 “Cancellation” means the inability to proceed with the Event prior to commencement which takes place either on the date specified on the Ticket or on the Rescheduled date.

1.8 “Event” means the particular event for which the Ticket was purchased as stated on the Ticket and in the purchase confirmation received from the Ticket Company at the time of purchase.

1.9 “Fee” means the amount paid in advance by the Purchaser in order to receive the benefit of the Program.

1.10 “Immediate Family” means the mother, father, sister, brother, children, spouse, civil partner or co-­‐ habitee (and their children) and grandparent provided that such person(s) are subject to Section 2.2 of this Agreement.

1.11 “Non-­‐Appearance” means any loss in consequence of the Cancellation or Abandonment of the Event arising directly or indirectly from the death, accident, or illness, or travel delay of the Participant.

1.12 “Participant” means any party, including without limitation, any act, artist, celebrity, sports or other person(s) billed to appear or perform at the Event or any provider of technical services, who is contracted to perform a function critical to successful fulfillment of the Event.

1.13 “Postponement” means the unavoidable rescheduling of the Event to another time.

1.14 “Prior Engagement” means a pre-­‐existing engagement in respect of which the Purchaser has written proof that such Purchaser has committed to attend prior to the announcement of the date of a Rescheduled Event.

1.15 “Purchaser” means both the invoiced purchaser who elected to participate in the Program on the Purchase Date and the person(s) for whom the invoiced Purchaser purchased the Tickets from the Ticket Company in a single transaction.

1.16 “Purchase Date” means the date the Ticket was purchased from the Ticket Company and the Purchaser affirmatively elected to participate in the Program by paying the required fee.

1.17 “Refunding Company” means the Ticket Company through the Appointed Loss Adjuster.

1.18 “Relocation” means the unavoidable removal of the Event to another location.

1.19 “Rescheduled or Rescheduling” means the Postponement and/or Relocation of the Event to a date after the original date stated on the Ticket.

1.20 “Sickness” means an illness which is sufficiently debilitating to prohibit safe movement of the Purchaser concerned and their inability to travel to the Event and which did not exist before the Ticket was purchased.

1.21 “Ticket” means the ticket which allows the Purchaser entry into the Venue to attend the Event.

1.22 “Ticket Company” means Front Gate Ticketing Solutions, LLC.

1.23 “Ticket Price” means the invoiced purchase price, including service fees and fulfillment costs as evidenced in the Purchaser’s internet booking form or confirmation of Ticket purchase.

1.24 “Venue” means the place(s) as detailed on the Ticket purchased where the Event is to be held.

2. CIRCUMSTANCES IN WHICH REFUND MAY BE REQUESTED

Subject always to the terms, conditions, limitations and exclusions stated in this Agreement, the Program permits a Purchaser to request a refund of the Ticket Price from the Refunding Company. By electing to participate in the Program, a Purchaser may request a refund of the Ticket Price if the Purchaser is unable to utilize the Ticket(s) due to one of the following circumstances:

2.1 Incapacity of the Purchaser, including death, through Accident, Bodily Injury or Sickness that occurs prior to the Event.

2.2 Death or life threatening Accident, Bodily Injury or Sickness of a member of the Purchaser’s Immediate Family, that occurred within thirty days prior to the Event.

2.3 Travel delay due to mechanical failure or accidental damage to the Purchaser’s transportation, or if the Purchaser is prevented from safely traveling to the Event by any other reason that is outside of the Purchaser’s control.

2.4 Travel delay as described in Section 2.3 above that prevents the Purchaser from collecting the tickets from either the Venue or a designated collection point.

2.5 The Purchaser is required to perform jury service if the jury summons was first received by the Purchaser after the Purchase Date.

2.6 Restricted access to the Venue caused by flood, fire, explosion, or if access to the Venue is restricted by the actions of a governmental authority or an authorized representative of the Venue in order to protect public health and safety.

2.7 Adverse weather, including snow, fog, frost or storm preventing the Purchaser from attending the Event.

2.8 Serious damage to the Purchaser’s home or place of business caused by fire, aircraft, explosion, storm, flood, subsidence, earthquake, falling trees, burst pipes, lightning, malicious persons or theft that requires the Purchaser to remain at home or at his/her place of business.

2.9 The Purchaser is unable to attend an Event that is Rescheduled after the Purchase Date, solely as a result of a Prior Engagement of the Purchaser that existed prior to the date of the first Rescheduling announcement.

2.10 The Purchaser is unable to attend the Event due to strikes, riots, or civil commotion.

2.11 The Purchaser was formally granted personal leave from Active Military Service at the time of the Purchase Date, but the Purchaser’s personal leave was revoked in the time period between the Purchase Date and the Event, except for disciplinary reasons.

2.12 The Purchaser, or a member of the Purchaser’s Immediate Family who resides with the Purchaser, is notified after the Purchase Date that his/her job of three years or more has been terminated through no fault of such person.

2.13 The Purchaser is permanently relocated more than one hundred (100) miles from his/her primary residence, provided the Purchaser’s employer, spouse, or civil partner first notified the Purchaser of such relocation after the Purchase Date.

3. MANDATORY REQUIREMENTS

To request a refund from the Refunding Company, each of the following requirements must be met:

3.1 The Purchaser must not have had any actual knowledge, as of the Purchase Date, of any undisclosed matter, fact or circumstance, actual or threatened, that increases or could increase the possibility of a loss under the Program.

3.2 The Purchaser must have paid the Fee due to the Ticket Company.

3.3 The Purchaser must comply with all applicable laws related to this Agreement.

3.4 The Purchaser must at all times use reasonable care and measures to avoid or diminish a loss under the Program.

3.5 The Purchaser must comply with the terms and conditions stated in this Agreement.

4. CANCELLATION BY REFUNDING COMPANY, FORFEITURE OF REFUND REQUEST, NON-­‐RECOVERABLE ITEMS, AND CANCELLATION

4.1 Any fraud, misstatement or concealment or negligent statement in the information provided either prior to the Purchase Date, or at any time throughout the term of this Program, or in the making of a refund request, renders this Program voidable by the Refunding Company and any refund request will be forfeited.

4.2 The Fee paid by Purchaser, and any costs or expenses incurred by Purchaser in making a refund request, are not be recoverable items.

4.3 This Program may be cancelled by the Purchaser within seven (7) days from the date of purchase of the Refund Program.

5. TIMING FOR REFUND REQUEST

5.1 If the Purchaser is entitled to request a refund for any of the circumstances stated in Section 2 of this Agreement, the Purchaser must (a) notify the Ticket Company as set forth in Section 7.1 within fourteen (14) days from the date Purchaser is aware of such circumstances; (b) provide all relevant information and evidence as may reasonably be requested by the Appointed Loss Adjuster; and (c) co-­‐operate fully in the investigation of the refund request.

6. PROGRAM EXCLUSIONS AND LIMITATIONS

The Program does not cover any loss directly or indirectly arising out of, or contributed to by, or resulting from any of the following:

6.1 The Purchaser’s lack of care, diligence or prudent behavior, which increases the risk, and/or likelihood of a loss under this Agreement.

6.2 The Purchaser’s failure to observe and comply with the requirements of any law, ordinance, court or regulatory body of whatever jurisdiction.

6.3 Any fraud, misrepresentation or concealment by the Purchaser.

6.4 Actual or threatened war, invasion, act of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalization, requisition or destruction of or damage to property by or under order of any government or public or local authority.

6.5 Any financial failure of or financial default by any entity.

6.6 Lack of or inadequate receipts or sales for the Event.

6.7 Variations in the rate of exchange, rate of interest or stability of any currency.

6.8 Loss or damage caused in whole or part by ionizing radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel, the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof, nuclear reaction, nuclear radiation or radioactive contamination.

6.9 Seizure or destruction under quarantine or customs regulations, confiscation, nationalization or requisition or destruction of or damage to property, by or under the order of any government or public or local authority, or the handling of contraband or the engaging in illicit trade or transportation.

6.10 Seepage and/or pollution and/or contamination unless it is discovered during the period of the Program and is a direct cause of a loss covered hereunder.

6.11 Failure of the Purchaser, in the event of Bodily Injury or Sickness of the Purchaser, to consult a duly qualified medical practitioner and comply with the medical advice given thus causing a loss in whole or part under this Program.

6.12 The Non-­‐Appearance of any Participant.

6.13 Any loss directly or indirectly caused by or arising out of, any influenza variant or communicable disease which prior to or simultaneously with the loss arising, is declared an epidemic or pandemic by the World Heath Organization and/or Severe Acute Respiratory Syndrome (SARS) and/or Atypical Pneumonia and/or Avian Flu and/or any threat or fear of any of the above (whether actual or perceived).

6.14 The actual or threatened malicious use of pathogenic or poisonous biological or chemical materials regardless of any other cause or event contributing, concurrently or in any other sequence, thereto.

6.15 Any loss of or no play caused by any weather condition which reduces or prevents play at any outdoor event.

6.16 Any loss or refund request in excess of the Ticket Price as defined in Section 1.22 above.

6.17 Any loss or theft of a Ticket.

7. PROCEDURE FOR OBTAINING REFUND

To be eligible for a refund of the Ticket Price, the Purchaser must provide all necessary documentation requested by the Appointed Loss Adjuster and follow the procedure listed below:

7.1 Visit the Ticket Company’s website and select the option to make a refund application within fourteen (14) days from the date the Purchaser is aware of any of the circumstances stated in Section 2 of this Agreement.

7.2 Complete the requested form giving full details and supporting evidence of the circumstance(s) preventing the Purchaser from utilizing the Tickets that entitle the Purchaser to request a refund. This must be completed within fourteen (14) days of the original notification as mentioned in Section 7.1 above.

7.3 Take all steps to minimize the Purchaser’s loss as directed by the Appointed Loss Adjuster.

7.4 Timely provide the Appointed Loss Adjuster with all information requested, including all documentation and records necessary to assess a refund request under the Program.

7.5 The Appointed Loss Adjuster reserves the right to require the Purchaser, as often as may be reasonably required, to submit to examination under oath on all matters connected with a refund request by any person named by the Appointed Loss Adjuster at such reasonable time and place as designated by Appointed Loss Adjuster or their representatives.

8. DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION

8.1 The Refunding Company and the Appointed Loss Adjuster will handle, store, retain, and access certain information the Purchaser provides to them in accordance with the terms and conditions of this Agreement, as well as their own privacy policies. It is Purchaser’s responsibility to carefully review such privacy policies. THE PURCHASER ACKNOWLEDGES AND AGREES THAT THE TICKET COMPANY SHALL HAVE NO LIABILITY TO THE PURCHASER FOR THE SHARING OF ANY INFORMATION THE PURCHASER PROVIDES TO THE REFUNDING COMPANY OR THE APPOINTED LOSS ADJUSTER AND THE TICKET COMPANY DISCLAIMS ANY AND ALL LIABILITY FOR THE PURCHASER’S SHARING OF INFORMATION AS STATED IN THIS SECTION 8.1.9. ACKNOWLEDGEMENT AND RELEASE9.1 THE PURCHASER ACKNOWLEDGES THAT THE PROGRAM IS NOT INSURANCE AND IS NOT GOVERNED BY ANY LAWS OR REGULATIONS RELATED TO INSURANCE PROVIDERS.

10. ENTIRE AGREEMENT

10.1 This Agreement contains the entire agreement between the parties relative to the Program and supersedes any other prior understandings, written or oral, between the parties with respect to this subject matter. THE PURCHASER FURTHER ACKNOWLEDGES AND AGREES THAT, IN ENTERING INTO THIS AGREEMENT, THE PURCHASER HAS NOT IN ANY WAY RELIED UPON ANY ORAL OR WRITTEN AGREEMENTS, UNDERSTANDINGS, REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, NOT SPECIFICALLY SET FORTH IN THIS AGREEMENT.11. GOVERNING LAW11.1 This Agreement is to be governed and construed according to the laws of the State of Texas without regard to conflicts of law.

Newsletter Signup

Just Announced

Spotlight